Create Zendesk tickets from your TI LaunchPad

Zendesk is a fantastic platform for providing customer support and for tracking issues that can improve your project. We'll show you how to create a support ticket in your Zendesk dashboard from your LaunchPad. Once you know how to create a support ticket, you'll be able to run any of the Zendesk Choreos from your LaunchPad.

This sketch uses our Zendesk > Tickets > CreateTicket Choreo.

Get Set Up

1Make sure you have a Temboo account. If you don't already have one, you can register for free.

2Next, make sure that you've got the latest version of Energia.

3If you don't already have an account with Zendesk, you'll need to create one by going to the Zendesk registration page.

Run the Choreo

4Go to the Zendesk > Tickets > CreateTicket Choreo page and plug in the appropriate inputs as shown in the screenshot below.

Example inputs for the Zendesk Create Ticket Choreo

5Click Generate Code to test the Choreo from our website, then go to your Zendesk dashboard. You should see that your new ticket has been created.

The new ticket in the Zendesk Dashboard

Make your LaunchPad sketch

6Select "Texas Instruments" from the drop down menu, then choose your board. Make sure that you've added details about how your LaunchPad is connected to the internet.

Selecting your TI LaunchPad

7Scroll down the page to the CODE snippet box. Copy the Code and paste it into your LaunchPad IDE.

Create your header file

In order to run this sketch on your LaunchPad, it needs to be configured with an appropriate TembooAccount.h header file that contains your Temboo account information and your internet connectivity details.

8Create a new tab in Energia and save it as TembooAccount.h.

9Scroll past the CODE box to the HEADER FILE box and copy and paste the contents into your TembooAccount.h file.

The generated header file containing your Temboo account information

Run The Sketch

10The final step before running any sketch is to confirm that you've selected the appropriate board and serial port in Energia. Go to the Tools > Board menu and select the LaunchPad you're working with. Then go to Tools > Serial Port and select the port your board is connected to.

Selecting your board in the Energia Tools menu

Select your board and port from the Energia Tools menu

11With both files in place you are ready to upload the sketch to your LaunchPad and create your Zendesk ticket.

12Check your Zendesk dashboard again and you should see a second ticket created, this time from your LaunchPad.

What's Next?

Now that you've mastered creating a ticket in Zendesk from your LaunchPad, why not try working with some of the other Zendesk Choreos. Ready for something different? Check out the rest of the 2000+ Choreos in our Library and get inspired for your next project.

Need Help?

We're always happy to help. Just email us at support@temboo.com, and we'll answer your questions.